Refund Policy

Effective date: August 25, 2026 Use the contact information below if the situation needs individual review.

Returns and exchanges we accept

We accept mailed returns for both defective and non-defective merchandise, and exchanges are available. A non-defective return may be requested because you changed your mind, preferred something else, or selected the wrong item. We also handle products that arrive damaged, faulty, incorrectly shipped, missing parts, or materially unlike the description. This part is arranged to distinguish the requirement from the surrounding guidance.

Condition and request period

A request must be made within 30 days after delivery. Every return must be a new item that is unused and remains in its original condition, with the original packaging, tags, and included accessories retained. The supporting purchase information may be needed when this rule is applied.

Mailing instructions and costs

Returns are completed by mail. A free return label is included in the package, and we do not charge a restocking fee. Do not send merchandise back before receiving authorization from us. Use the contact information below if the situation needs individual review.

Starting a request and receiving a resolution

Provide the order number, checkout email, and an explanation. For damage, a defect, an incorrect shipment, missing parts, or a material description issue, we may request photos or video of the item and packaging. Exchanges depend on available inventory. After approval, a refund is returned to the original payment method and processed within 10 days. This part is arranged to distinguish the requirement from the surrounding guidance.